Return & Refund Policy

Last updated: November 4, 2026

Each Casavely blanket is woven to order with your own photo and names, which means no two are alike. We want you to love yours, and if something goes wrong on our side, we will make it right.

The short version

Because every blanket is personalized, we cannot accept returns or exchanges for a change of mind.
If your blanket arrives with a production defect, is damaged in transit, or does not match the preview you approved, we will remake it for free or give you a refund.
Just let us know within 7 days of delivery, with your order number and photos.

Why we can't take change-of-mind returns

Your blanket is made only for you, using your photo, names and design choices. Once it has been made, we cannot resell it to anyone else. For this reason we are not able to accept returns or exchanges if you change your mind, order the wrong size, or simply prefer a different design. Please take a moment to review your preview, size and spelling before placing your order.

When we'll make it right

We will offer a free remake or a refund for the affected item if:

There is a production defect, such as a noticeable flaw in the weave, loose or broken stitching, or a hole.
It was damaged in transit.
It does not match the preview you approved, for example the wrong photo, missing or misspelled text that was correct in your preview, or the wrong size or design.
The package was lost on its way to you (see our Shipping Policy).

You do not need to send the blanket back unless we ask you to.

How to report a problem

Please email support@casavely.com within 7 days of delivery and include:

Your order number
Clear photos showing the issue, and a photo of the whole blanket
For damage in transit: a photo of the box or mailer as well

We review every request personally and will reply with next steps.

What's normal for a woven, personalized blanket

Woven blankets are made from yarn rather than printed ink, so a few things are part of the product and are not considered defects:

Softer colors. Yarn blends colors together, so woven colors look softer and more muted than your photo or your screen.
Woven detail. Very fine details, small text and tiny features are simplified by the weave and will not look as sharp as a printed photo.
Small variations in edges, fringe or design placement that come from the weaving process.
Details you entered. We weave exactly what you type and approve, so a spelling mistake or a blurry photo that was visible in your preview cannot be treated as a defect.

About AI-created artwork

Some of our designs use AI to turn your photo into an illustration in the style you choose. You will see a preview of your design on the product page before you order, and that preview is what we weave. Because the artwork is a stylized illustration, facial features and other details may look different from your original photo. This is part of the chosen style and is not considered a defect. If you are not happy with the preview, please try a different photo or style before ordering. A bright, sharp photo with the face clearly visible gives the best result.

Canceling or changing your order

Production starts soon after you order, so please reach out quickly. You can cancel or change your order within 1 hour of placing it by emailing support@casavely.com with your order number. After 1 hour, your blanket has gone into production and the order can no longer be canceled or changed.

How refunds work

Approved refunds are issued to your original payment method. After we send the refund, your bank or card provider may take a few business days to show it on your statement. Original shipping charges are refunded when the whole order is affected by an issue on our side.