Shipping Policy

Last updated: November 4, 2026

Every Casavely blanket is woven to order from the photo and names you send us. Nothing sits on a shelf waiting for you, so the timeline below includes the time it takes to make your blanket, not just the time it spends in transit.

Where we ship

We currently ship to the United States, Canada, the United Kingdom and Australia.

Shipping rates

Standard shipping is free on every order to the United States, Canada, the United Kingdom and Australia. Your total is always shown at checkout before you pay, so there are no surprises later.

How long it takes

Your delivery time has two parts:

Making your blanket: usually 3-8 business days. This is when your design is prepared, woven, finished and packed.
Shipping: once your order leaves our production partner, usually 2-5 business days within the United States, and usually 5-10 business days to Canada, the United Kingdom and Australia.

Business days are Monday to Friday, not including US public holidays. These are estimates, not guarantees. Busy seasons and carrier delays can add a few days, so we always suggest ordering early when you have a date in mind.

Holiday orders

If you need your blanket by a holiday or a special date, please order as early as you can. Orders placed close to a holiday may not arrive in time.

Customs, duties and taxes

Orders shipped to Canada, the United Kingdom or Australia may be subject to import duties, taxes or fees set by the destination country. These charges are not included in our product prices or shipping cost, and they are the responsibility of the recipient. Your carrier may collect them before or at delivery.

Tracking your order

As soon as your blanket ships, we will email you a tracking link so you can follow it to your door. You can also check your order on our Track Your Order page. If the email has not arrived, please check your spam or promotions folder first, then contact us with your order number.

Please double-check your address

We ship to the address entered at checkout, so please review it carefully before you pay. If you notice a mistake, email us at support@casavely.com right away. Address changes can be made within 1 hour of placing your order. After that, your blanket is already in production and we cannot guarantee a change, and once the package is with the carrier we are not able to redirect it.

If a package comes back to us because the address was incomplete or incorrect, we are happy to send it again, but the cost of reshipping will be the customer's responsibility.

Lost, delayed or damaged packages

If your package arrives damaged, or if tracking shows it as delivered but you cannot find it, please contact us within 7 days. For a package that never arrives, the 7 days count from its expected delivery date. Include:

Your order number
For damage: clear photos of the blanket and of the box or mailer it came in

We will look into it with the carrier and our production partner and make it right with a free replacement or a refund. You can read the details in our Returns & Refunds policy.